Refund Policy
Last Updated: [08-11-2025]
Welcome to messbd.com, Bangladesh’s most popular B2B eCommerce website. We value your trust and satisfaction. Our Refund Policy outlines the terms and conditions under which refunds are processed for products purchased through our platform.
1. General Policy
messbd.com operates as a business-to-business (B2B) marketplace connecting buyers and sellers. Refunds are only applicable under certain verified circumstances. Please note that most transactions between businesses are considered final once confirmed.
2. Eligibility for Refund
A refund request will be considered if:
The product received is damaged, defective, or not as described.
The seller fails to deliver the product within the agreed time frame.
The order was canceled before shipment.
To be eligible for a refund:
You must notify us within 48 hours of receiving the product.
The product must be unused, undamaged, and returned in its original packaging.
3. Non-Refundable Items
Refunds are not applicable for:
Digital products, software, or downloadable content.
Customized, made-to-order, or perishable goods.
Items sold during clearance or promotional offers.
4. Refund Process
Once your return or refund request is approved:
We will notify the seller and begin the verification process.
After verification, your refund will be processed within 7–10 business days.
Refunds will be issued to your original payment method (Bank Transfer, bKash, Nagad, etc.).
5. Order Cancellation
Orders can only be canceled before shipment.
Once shipped, cancellations are not allowed.
6. Dispute Resolution
In case of disputes between buyer and seller, messbd.com’s Support Team will review the issue and make a fair decision based on evidence and our platform’s policy.
7. Contact Us
If you have any questions about refunds or returns, please contact our support team:
📧 Email: support@messbd.com
📞 Phone: +8801711429744
🌐 Website: www.messbd.com
