Shipping & Return Policy

Shipping Information

At messbd.com, we ensure fast and reliable delivery for all your bulk and business orders across Bangladesh.
We work with trusted courier partners to make sure your products reach you safely and on time.

Shipping Details:

• Delivery Time: 2–5 business days inside Dhaka, 3–7 business days outside Dhaka.

• Shipping Charges: Vary depending on product weight, quantity, and delivery location.

• Order Processing: Orders are processed and dispatched within 24–48 hours after payment confirmation.

• Tracking: Once your order is shipped, you will receive a tracking number via SMS or email to monitor your delivery status.

If you have any special delivery requirements or bulk order instructions, please contact our support team before confirming your order.

Return & Replacement Policy

We value your trust and satisfaction. If you receive a defective, damaged, or incorrect product, we’re here to help.

You can request a return or replacement if:

• You received the wrong item or damaged product.

• The product is incomplete or missing parts.

• The item is not as described on our website.

Return Conditions:

• You must contact us within 3 days of delivery.

• The product must be unused, unopened, and in original packaging.

• A valid invoice or order number must be provided.

Once we receive and verify the returned item, your replacement or refund (if applicable) will be processed within 5–7 working days.

Non-Returnable Items

Some items are not eligible for return or refund due to hygiene or manufacturer policy. These include:

• Personal care items

• Food or perishable goods

• Custom or special order products

Contact Us

If you have any questions about shipping or returns, please reach out to our support team:

📧 Email: support@messbd.com
🌐 Website: www.messbd.com

Your satisfaction is our priority — thank you for shopping with messbd.com, Bangladesh’s most popular B2B eCommerce marketplace.